Legal Information & Policies

On this page, you can find the terms, conditions and policies that apply to LOYA B.V.’s products, services, website and digital services. Each order is governed by the version of the relevant terms and policies made available to the customer before the order was placed.

Ordering and services

General Terms and Conditions
The terms that apply to every order you place with LOYA.

Returns, Cancellation, Warranty and Service Policy
How cancellations, returns, warranty claims and service requests are handled.

Product Specification & Quality Policy
The specifications and quality standards for your diamond and jewellery.

Care, authenticity and trust

Chain of Custody & Memorial Material Policy
How we receive, track and handle the hair, fur or ashes you entrust to us.

Authenticity & Ethical Sourcing Policy
How your diamond’s authenticity is verified and how we source responsibly.

Responsible Business & Code of Conduct
The ethical and professional standards LOYA works by.

Website, privacy and digital services

Privacy Statement
How we collect, use and protect your personal data.

Cookie Policy
Which cookies we use and how you can manage your preferences.

Website Terms of Use
The rules for using the LOYA website.

MYLOYA Terms of Use & Digital Legacy Policy
The terms for MYLOYA, your private memory platform, including legacy contacts and how long your memories are kept.

Shipping and delivery

Shipping Policy
How your Collection Kit, your personal material and your finished diamond are shipped, including delivery times and who is responsible along the way.

Questions?

If you have a question about any of these terms or policies, email us at info@loya-bv.com.

LOYA B.V. · Keizersgracht 520, 1017 EK Amsterdam, The Netherlands · Chamber of Commerce (KVK) 99780453